Mark James has dedicated 26 years to U.S. Customs & Border Protection (CBP), and is being recognized for focusing on improving public service through innovative IT solutions. Leading a team managing CBP’s cloud platforms, including AWS, Microsoft, and Google, he facilitated the migration of over 80% of CBP's application portfolio to the cloud by 2023. This transition has enabled CBP to scale operations significantly, crucial for implementing major initiatives like Operation Allies Welcome and the CBP One scheduling application.

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Operation Allies Welcome, swiftly developed under Mark’s guidance, supports Afghan refugees' resettlement in the U.S. by streamlining airport processing. The platform integrates multiple systems for passport verification, security screening, and registration, processing thousands daily. Similarly, the CBP One app, created in just two months, optimizes migrant processing at the southern border. It allows pre-registration and scheduling of entry appointments, enhancing efficiency and safety for both migrants and CBP agents.

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Mark’s initiatives have delivered substantial benefits:

• Efficiency: Rapid deployment of cloud-based solutions has accelerated application delivery by 50-60%, supporting CBP’s mission to safeguard borders and serve the public effectively.

• Scalability: CBP’s cloud environment scaled by 3000% to meet CBP One’s demands, demonstrating the capability to handle large-scale operations efficiently.

• Recognition: Mark's leadership has been recognized with awards such as the 2022 AFFIRM Leadership Awards and the 2024 Federal 100, highlighting his significant contributions to public service and humanitarian efforts.
   

Mark James exemplifies a commitment to modernizing government IT infrastructure and delivering impactful solutions that enhance CBP’s operational efficiency and support critical humanitarian efforts. His achievements set a benchmark for future innovation in government service delivery.