Julie Chae, Director of the National Recruitment Division (NRD) at the U.S. Customs and Border Protection (CBP), is being recognized for being instrumental in transforming and enhancing the agency's recruitment efforts. Her leadership has resulted in numerous benefits for the public and CBP as a whole:

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1. Veterans and Military Recruitment: Julie's initiatives have led to a 13% increase in new veteran hires through over 400 veterans-focused events and Virtual Hiring Expos. This demonstrates CBP's commitment to supporting veterans and integrating their valuable skills into civilian careers.

2. Women in Law Enforcement: Under Julie's guidance, CBP has onboarded 497 new female hires, reflecting a significant focus on gender diversity within law enforcement. Events like the Women-focused Virtual Career Fair and targeted webinars have been crucial in attracting and supporting female candidates.

3. Minority Recruitment: The NRD's outreach efforts at 114 Minority Serving Institutions have helped CBP reach a diverse pool of talented candidates. This inclusivity promotes equity and ensures CBP's workforce reflects the communities it serves.

4. Innovative Recruitment Strategies: Julie has introduced modern recruitment tools and strategies such as webinars, Gov Delivery for communication, and Medallia for applicant feedback. These innovations have streamlined the recruitment process, improved candidate engagement, and enhanced overall efficiency.

5. Data-Driven Decision Making: By implementing ROI analysis, dashboards, and tools like HireVue for online interviews, Julie has enabled CBP to make informed decisions, optimize resources, and expedite the hiring process. This ensures CBP can effectively meet staffing needs and deliver timely services to the public.

6. Future Initiatives: Looking ahead, CBP plans to further increase female hires and continue innovating with strategies like social media campaigns and AI/ML tools for recruitment. These efforts underscore Julie's commitment to advancing CBP's mission through strategic recruitment practices.
    

Julie Chae's leadership at CBP has not only strengthened the agency's recruitment capabilities but also ensured that CBP can attract top talent from diverse backgrounds. Her dedication to diversity, inclusion, and continuous improvement has had a profound and positive impact on CBP's ability to deliver exceptional services to the public.