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A Service to the Citizen award recipient must meet the following qualifications: Be from federal, state, local government or industry Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services

A Government Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has demonstrated results that have changed the lives of citizens

The Industry Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has a partnership with the government that has demonstrated results that have changed the lives of citizens

The Legislative Executive of the Year must meet the following qualifications: Someone who has sponsored legislation impacting the delivering of services that impact citizens

The Lifetime Achievement Award recipient must meet the following qualifications: Someone who has been dedicated to the delivery of excellence in services to the public for many years Multiple roles and positions that have led to improved government services is important

The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.

This is our newest award. The Rising Star Award must have the following qualifications: Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens

Category 1: Building a Customer-Focused Building This category will have multiple recipients who have: Enabled governments to deliver improved government services Improved the employee experience and engagement to drive improved services Category 2: Delivering Excellence in Digital Services This category will have multiple recipients who have: Reimagined digital services Delivered cross agency digital services at specific life events Delivered equitable and inclusive services Delivered excellence in government benefits and services (e.g. healthcare services) Category 3: Using Innovation, Data and Breaking Down Organizational Barriers This category will have multiple recipients who have: Used innovative practices to reimagine government services Used human centered design to improve Used of data to deliver improved services Broke down barriers Streamlined and broke down government boundaries and the creation of government-wide coalitions Category 4: Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery This category will have multiple recipients who have: Used emerging or advanced technologies to improve services to customers or employees (e.g., Artificial Intelligence (AI), identity management, biometrics) Implemented Cybersecurity to create a seamless digital experience Category 5: Government Agencies Serving Other Government Agencies This category will have multiple recipients who have: Apply customer experience principles and practices to the services delivered to other agencies Category 6: Other

A Service to the Citizen award recipient must meet the following qualifications: Be from federal, state, local government or industry Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services

A Government Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has demonstrated results that have changed the lives of citizens

The Industry Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has a partnership with the government that has demonstrated results that have changed the lives of citizens

The Legislative Executive of the Year must meet the following qualifications: Someone who has sponsored legislation impacting the delivering of services that impact citizens

The Lifetime Achievement Award recipient must meet the following qualifications: Someone who has been dedicated to the delivery of excellence in services to the public for many years Multiple roles and positions that have led to improved government services is important

The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.

This is our newest award. The Rising Star Award must have the following qualifications: Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens

Category 1: Building a Customer-Focused Building This category will have multiple recipients who have: Enabled governments to deliver improved government services Improved the employee experience and engagement to drive improved services Category 2: Delivering Excellence in Digital Services This category will have multiple recipients who have: Reimagined digital services Delivered cross agency digital services at specific life events Delivered equitable and inclusive services Delivered excellence in government benefits and services (e.g. healthcare services) Category 3: Using Innovation, Data and Breaking Down Organizational Barriers This category will have multiple recipients who have: Used innovative practices to reimagine government services Used human centered design to improve Used of data to deliver improved services Broke down barriers Streamlined and broke down government boundaries and the creation of government-wide coalitions Category 4: Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery This category will have multiple recipients who have: Used emerging or advanced technologies to improve services to customers or employees (e.g., Artificial Intelligence (AI), identity management, biometrics) Implemented Cybersecurity to create a seamless digital experience Category 5: Government Agencies Serving Other Government Agencies This category will have multiple recipients who have: Apply customer experience principles and practices to the services delivered to other agencies Category 6: Other

A Service to the Citizen award recipient must meet the following qualifications: Be from federal, state, local government or industry Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services

A Government Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has demonstrated results that have changed the lives of citizens

The Industry Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has a partnership with the government that has demonstrated results that have changed the lives of citizens

The Legislative Executive of the Year must meet the following qualifications: Someone who has sponsored legislation impacting the delivering of services that impact citizens

The Lifetime Achievement Award recipient must meet the following qualifications: Someone who has been dedicated to the delivery of excellence in services to the public for many years Multiple roles and positions that have led to improved government services is important

The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.

This is our newest award. The Rising Star Award must have the following qualifications: Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens

Category 1: Building a Customer-Focused Building This category will have multiple recipients who have: Enabled governments to deliver improved government services Improved the employee experience and engagement to drive improved services Category 2: Delivering Excellence in Digital Services This category will have multiple recipients who have: Reimagined digital services Delivered cross agency digital services at specific life events Delivered equitable and inclusive services Delivered excellence in government benefits and services (e.g. healthcare services) Category 3: Using Innovation, Data and Breaking Down Organizational Barriers This category will have multiple recipients who have: Used innovative practices to reimagine government services Used human centered design to improve Used of data to deliver improved services Broke down barriers Streamlined and broke down government boundaries and the creation of government-wide coalitions Category 4: Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery This category will have multiple recipients who have: Used emerging or advanced technologies to improve services to customers or employees (e.g., Artificial Intelligence (AI), identity management, biometrics) Implemented Cybersecurity to create a seamless digital experience Category 5: Government Agencies Serving Other Government Agencies This category will have multiple recipients who have: Apply customer experience principles and practices to the services delivered to other agencies Category 6: Other

A Service to the Citizen award recipient must meet the following qualifications: Be from federal, state, local government or industry Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services

A Government Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has demonstrated results that have changed the lives of citizens

The Industry Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has a partnership with the government that has demonstrated results that have changed the lives of citizens

The Legislative Executive of the Year must meet the following qualifications: Someone who has sponsored legislation impacting the delivering of services that impact citizens

The Lifetime Achievement Award recipient must meet the following qualifications: Someone who has been dedicated to the delivery of excellence in services to the public for many years Multiple roles and positions that have led to improved government services is important

The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.

This is our newest award. The Rising Star Award must have the following qualifications: Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens

Category 1: Building a Customer-Focused Building This category will have multiple recipients who have: Enabled governments to deliver improved government services Improved the employee experience and engagement to drive improved services Category 2: Delivering Excellence in Digital Services This category will have multiple recipients who have: Reimagined digital services Delivered cross agency digital services at specific life events Delivered equitable and inclusive services Delivered excellence in government benefits and services (e.g. healthcare services) Category 3: Using Innovation, Data and Breaking Down Organizational Barriers This category will have multiple recipients who have: Used innovative practices to reimagine government services Used human centered design to improve Used of data to deliver improved services Broke down barriers Streamlined and broke down government boundaries and the creation of government-wide coalitions Category 4: Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery This category will have multiple recipients who have: Used emerging or advanced technologies to improve services to customers or employees (e.g., Artificial Intelligence (AI), identity management, biometrics) Implemented Cybersecurity to create a seamless digital experience Category 5: Government Agencies Serving Other Government Agencies This category will have multiple recipients who have: Apply customer experience principles and practices to the services delivered to other agencies Category 6: Other

A Service to the Citizen award recipient must meet the following qualifications: Be from federal, state, local government or industry Someone who has demonstrated that they have gone above and beyond or demonstrated dedication and commitment to delivering services that impact the lives of citizens either directly or through internal services

A Government Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has demonstrated results that have changed the lives of citizens

The Industry Executive of the Year must meet the following qualifications: Someone who has been in a leadership role Is committed to the improvement of government services to the public or to internal efficiency that supports government services Has a partnership with the government that has demonstrated results that have changed the lives of citizens

The Legislative Executive of the Year must meet the following qualifications: Someone who has sponsored legislation impacting the delivering of services that impact citizens

The Lifetime Achievement Award recipient must meet the following qualifications: Someone who has been dedicated to the delivery of excellence in services to the public for many years Multiple roles and positions that have led to improved government services is important

The delivery of services through the business discipline of customer experience is relatively new in both government and industry. However, there are leaders in government and industry who have been committed to improving government services for many years (before it was as much of a focus as it is today). This is presented to someone who pushed the boundaries to drive change against resistance to change.

This is our newest award. The Rising Star Award must have the following qualifications: Someone at the GS-13 level or below or less than 5 years of experience who has demonstrated initiative in driving change to improve services to citizens Demonstrated “out of the box” thinking and a commitment to improving the lives of citizens

Category 1: Building a Customer-Focused Building This category will have multiple recipients who have: Enabled governments to deliver improved government services Improved the employee experience and engagement to drive improved services Category 2: Delivering Excellence in Digital Services This category will have multiple recipients who have: Reimagined digital services Delivered cross agency digital services at specific life events Delivered equitable and inclusive services Delivered excellence in government benefits and services (e.g. healthcare services) Category 3: Using Innovation, Data and Breaking Down Organizational Barriers This category will have multiple recipients who have: Used innovative practices to reimagine government services Used human centered design to improve Used of data to deliver improved services Broke down barriers Streamlined and broke down government boundaries and the creation of government-wide coalitions Category 4: Use of Innovative Technologies to create a Simple, Seamless and Secure Service Delivery This category will have multiple recipients who have: Used emerging or advanced technologies to improve services to customers or employees (e.g., Artificial Intelligence (AI), identity management, biometrics) Implemented Cybersecurity to create a seamless digital experience Category 5: Government Agencies Serving Other Government Agencies This category will have multiple recipients who have: Apply customer experience principles and practices to the services delivered to other agencies Category 6: Other