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CATEGORY 1 - BUILDING A CUSTOMER-FOCUSED CULTURE

EVAN DAVIS

Training and Engagement Lead
Strategic Initiatives Lab
Office of Healthcare Innovation and Learning
Veterans Health Administration
U.S. Department of Veterans Affairs
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Evan Davis is being recognized for his military background and expertise as a VA recreational therapist and has pioneered the use of virtual reality (VR) technology to revolutionize therapeutic services for Veterans. When faced with pandemic-related restrictions on outdoor therapy, Davis turned to VR as a solution, offering Veterans immersive experiences that simulate outdoor environments and enhance their quality of life.

The impact of Davis’s VR therapy has been profound. Veterans, previously hesitant about traditional therapy methods, have shown increased enthusiasm and engagement in VR sessions. Specifically, Veterans with amputations have reported significant pain reduction through VR, marking a notable improvement in their daily lives.

Moreover, Davis's personalized approach to therapy has had deeply meaningful outcomes. For instance, a terminally ill Veteran found emotional solace and connection through a VR flight experience, allowing him to bond with memories of his late father, a Navy Pilot. This experience not only improved his emotional well-being but also transformed his approach to therapy, illustrating VR's ability to transcend physical limitations and provide therapeutic benefits.

Beyond individual therapy sessions, Davis has played a pivotal role in educating healthcare professionals on the potential of VR, thereby expanding its application and impact across the VA system. His efforts have not only improved patient engagement and pain management but also set a compassionate and innovative standard in Veteran healthcare.

In summary, Evan Davis’s introduction of VR technology in Veteran therapy has not only enhanced patient outcomes but also contributed to the VA’s leadership in integrating technology into patient care. His initiatives represent a significant advancement in improving the delivery of healthcare services to Veterans, emphasizing empathy, innovation, and respect for their unique needs.

A PROUD MOMENT WITH HIS CUSTOMER

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