Adam McBride, the HSPD-12 IT Program Manager at the U.S. Department of Health and Human Services (HHS), is being recognized for significantly enhancing public service delivery through his leadership in access management. With over 30 years of federal experience, Adam developed and launched the External User Management System (XMS), a portal that streamlines access to HHS applications and improves user experience.

 

Before XMS, users had to manage multiple login credentials for different applications, which was cumbersome and inefficient. Adam’s XMS allows users to log in using a single credential across all 14 HHS Operational Divisions, significantly simplifying the process. This year, 37% of new users have been able to access applications almost instantly using pre-existing credentials, saving both time and resources. The system also provides access to applications across 15 federal agencies if users verify their identity through XMS.

 

In addition to improving user convenience, XMS adheres to National Institute of Standards and Technology (NIST) guidelines, ensuring enhanced security and privacy. Adam’s initiative also contributed to a broader public-private effort to improve health record interoperability, demonstrating how health records can be securely shared across various systems, in compliance with the 21st Century CARES Act.

 

The benefits of XMS for the public are substantial. It offers users greater control over their login methods, enhances security by adhering to privacy standards, and provides a more streamlined experience by consolidating credentials. XMS enables faster access to services, with 37% of new users logging in quickly with pre-verified credentials, reducing the need for time-consuming registration processes. Additionally, the system has increased access for underserved populations and has led to operational efficiencies by reducing the need for expensive call center support, thereby improving service delivery and allowing HHS to focus on more complex cases.