Category 6:
Enabling Customer Experience Improvements
To explore the stories behind the winners, click on their name, program or agency.
Agency for International Development
Millennium Challenge Corporation
Marc Tkach
Director
Melissa Griswold
Director
Monica Chavez
Senior Advisor
U.S. Department of Defense
U.S. Air Force Reserve Command
Deputy Chief, Program Development
U.S. Department of State
Foreign Service Officer
U.S. Department of State
Foreign Service Officer,
USAID
Attorney
U.S. Department of State
U.S. Department of Veterans Affairs
NP, Assistant Chief of Staff for Community Medicine, Phoenix VA Health Care System
CEO
Gregory’s Outreach
National TeleNeurology Program
Telehealth Coordinator
Joint Industry & Government
U.S. Department of Agriculture
Simchah Suveyke-Bogin
USDA Chief Customer Experience Officer
Tamieca Hamlin
Deputy CXO
Lula Wallace
Chief of Staff
CX Strategists
Rebecca Barad
Allie Hartley
Shikha Gupta
Emily Moore
Michael Mattfeld
Murugi Thande
Jonathan Cronin
Cristina Leibner
Nora Johnson
Government-wide Customer Experience Forums
The Partnership for Public Service
The Office of Customer Experience (OCE),
U.S. General Services Administration
Alexander Lopez-Perez
Senior CX Advisor
Amber Chaudhry
Customer Experience (CX) Portfolio Director
Partnership for Public Service
Arfa Alam
Senior Manager
Partnership for Public Service
Mo Earley
Federal Customer Experience
Agency Portfolio Lead
Office of Management and Budget