With deadlines fast approaching for the implementation of the 21st Century Integrated Digital Experience (IDEA) Act, agency officials see a clearer path forward on making .gov websites more user-friendly and able to provide more services online to the public.

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The IDEA Act, which President Donald Trump signed into law just days before the start of the 35-day partial government shutdown, requires agencies to draft a plan to broaden the use of electronic signature by June 20.

The Service to the Citizen™ Champions of Change Program recently announced their 2019 awards. Several VA staff members were honored in a ceremony that took place at the Willard InterContinental in Washington, D.C., on May 2, in coordination with Public Service Recognition Week.

Federal government officials and IT industry partners were recognized for outstanding efforts in progressing and improving Federal digital services at the Service to the Citizen Awards event today.

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Martha Dorris, founder of Dorris Consulting International - the organization that hosts the annual awards - spoke about the importance of the award winners and their commitment to leveraging technology to improve customer experience, as well as the collaborative efforts that underpin award-winning performance.

HELENA, Mont. - An innovative effort that led to the creation and enhancement of a Montana Department of Revenue (DOR) website has earned a prestigious 2019 Service to the Citizen: Champions of Change Award that honors public servants of all levels for their leadership and dedication to delivering an outstanding experience to the public.

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The DOR service, My Revenue ( app.mt.gov/myrevenue ), and its project team competed against federal, state, and international efforts that produced citizen services with outstanding customer experience in the past year. The award also recognizes the use of emerging technologies, and modernization of information technology infrastructure to deliver services.

VetAdvisor/Three Wire Systems, LLC (Three Wire) is proud to announce that Jennifer Christman, chief and executive vice president of Behavioral Programs, has been awarded the 2019 Service to the Citizen, Champions of Change Award.  She is being recognized as an industry leader that defines excellence in public sector service delivery.  

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The Service to the Citizen Award is part of the wider Champions of Change program, presented by Dorris Consulting International, recognizing professionals who improve and positively transform the  customer experience of the U.S. government’s most critical services. These individuals leverage technology to break down barriers between federal agencies and the people they serve. Three Wire’s Chief Executive Officer Dan Frank was a recipient of the same award last year.

Today I had the honor of being recognized as the Government Executive of the Year through the Service to the Citizen Awards program. I was proud to receive this award on behalf of the 24,000 employees at VBA.

RESTON, VA - MAXIMUS, a leading provider of government services worldwide, announced today that MAXIMUS Canada has been awarded a 2019 Service to the Citizen award in the international government category for their operations to their Service British Columbia (Service BC) project.

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The Service to the Citizen awards recognize public servants and their industry partners who demonstrate excellence in their delivery of services to the public.  The award winners will be recognized at a luncheon today, May 2, at the Willard InterContinental Hotel in Washington, D.C.  The presentation of the awards is timed to coincide with the celebration of Public Service Recognition Week.

A focus on improving customer service is core to our operations.  Just ask the 11 GSA employees who received 2019 Service to the Citizen Awards.

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“Customer needs are factored into every business decision that we make at GSA,” said Anahita Reilly, GSA's Chief Customer Service Officer. “I'm proud of my colleagues for exemplifying a customer-first approach that helps GSA deliver value and savings in real estate, acquisition, technology, and other mission-support services across Government.”

More than a year after the Trump administration launched the President's Management Agenda, the Office of Management and Budget has doubled down on efforts to transform customer experience in government as a way to address other top management challenges.

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Margaret Weichert, OMB's deputy director for management and the acting director of the Office of Personnel Management, said an improved customer experience in government not only helps give Americans better access to government services, but also serves as a retention tool for an aging federal workforce.

"The Veterans Experience Office (VEO) will be recognized with the 2019 Service to the Citizen Awards for its work in prioritizing Veterans experience within the department.  The award also highlighted VEO's leadership across the federal government on the President's Management Agenda (PMA) CAP Goal in partnership with the Office of Management and Budget and the General Services's Administration..."

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“The Service to the Citizen™ Champions of Change Program recognizes those public servants and their industry partners who demonstrate excellence in their delivery of services that impact the public. These awards represent many of the customer experience and citizen services accomplishments from the past year across the government, including goals defined by the President’s Management Agenda (PMA) Cross-Agency Priorities (CAP).”